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Summary

Profi'C Customer Service & RMA is designed work in conjunction with Profi’C Order Processing and Inventory Control. Customer and Vendor claims concerning particular product (s) are created and maintained for Service Calls, Sales Quotations and Orders stemming from the claim, Warranty, Non-Warranty, Refund, Exchange, Fixed, Over Shipment, Refused and Unresolved claims. Profi'C will check the system to insure an invoice and serial number exists before processing a claim. User-defined master files are included to establish specific information unique to each product warranty. The master files validate and interface to all claims, they include Warranty, Claim Status, Trouble-Shoot, Build Serial, and Configuration. Daily and historical claim registers include detailed information on each claim. Claim forms may be printed daily or by specified claim. Once the claim is initiated, you may then create and confirm an RMA based on the existing claim entry.

Return Material Authorization may take place as an integral part of the claim entry or at a later date, in both cases the RMA is created based on the claim and assigns the same number as the claim. The RMA includes the product details and takes into consideration the sales rep commission, restock fee, tax and freight in the event a credit or refund applies. Several reports and inquires are provided to help determine when to anticipate return and purpose of return. Upon receipt of the return product the RMA is then confirmed. Products are returned to RMA Inventory. Up-to-date daily return, open return, RMA credit and return cancellations registers provide centralized management of all returns.

Extensive reporting such as Daily, Monthly, Historical Claims and RMA by Customer, Product and Credit renders crucial analysis of products assisting management with company strategy.

Contents

Key Features

  • Customer and Vendor Claim Entry
  • Claim Related Sales Quotations & Orders
  • Product Warranty Master File
  • Claim Status Codes
  • Build Serial Numbers
  • Trouble-Shoot Master File
  • Assigns Claim/RMA Number
  • Claim Form Printing
  • Customer Service Claim Inquiries
  • Claim Inquiries By Customer, Product, Tech.
  • Daily, Monthly, Historical Claim Registers
  • Create/Confirm Customer or Vendor RMA
  • Customer RMA Inquiries
  • Vendor RMA Inquiries
  • RMA Inquiries By Product, Customer, Credit
  • Open RMA Reports
  • Return Labels
  • Return Related Credit, Re-Stock, Salerep Commission, Tax and Freight
  • Free Form Descriptive Text
  • RMA Reports By Return Date, Required Date, Product, Customer and Salesman
  • Void Claim Register
  • Return Cancellation Register

 

Sample Screen

 

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