Service Repair is an integrated, on-line software package
designed to provide quality customer service. Repair procedures are simplified from entry
of Customer Repair Orders to Work Order Tickets to Completion. Repair Order and Ticket
Assignment tracks Inventory, Repair Estimates for Customer Confirmation, and the ability
to track item repairs by Serial Number.
Repair Orders received
are entered, scheduled for repair and assigned a repair ticket. Repair order features
include Customer information, date received in for repair, promise date, product, product
branch location, serial number of the product for repair, a repair limit - percentage of
list price or whole dollar amount the customer is willing to spend on repair, repair
problem description and technician responsible for repair. Repair Ticket Entry provides a
means of tracking the actual parts and labor as well as a description of problems and
corrections to each item. The parts used tie together with ProfiC
Bill of Materials and the engineering schematic to provide a
quick lookup and entry. If using Serial Numbers, the system will also track the history
against the serial number.
Invoice and Credit
Maintenance permits billing to the Customer for repairs with credit approval. Extensive
reporting and forms printing provide complete repair management.
Inventory Control Module is required and fully integrates with ProfiC
Service Repair. Optional supplementary modules for a complete
system include ProfiC Bill of Materials, Purchase Orders, Accounts Receivable,
Accounts Payable, and General Ledger.