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Summary

Profi’C Service Repair is an integrated, on-line software package designed to provide quality customer service. Repair procedures are simplified from entry of Customer Repair Orders to Work Order Tickets to Completion. Repair Order and Ticket Assignment tracks Inventory, Repair Estimates for Customer Confirmation, and the ability to track item repairs by Serial Number.

Repair Orders received are entered, scheduled for repair and assigned a repair ticket. Repair order features include Customer information, date received in for repair, promise date, product, product branch location, serial number of the product for repair, a repair limit - percentage of list price or whole dollar amount the customer is willing to spend on repair, repair problem description and technician responsible for repair. Repair Ticket Entry provides a means of tracking the actual parts and labor as well as a description of problems and corrections to each item. The parts used tie together with Profi’C Bill of Materials and the engineering schematic to provide a quick lookup and entry. If using Serial Numbers, the system will also track the history against the serial number.

Invoice and Credit Maintenance permits billing to the Customer for repairs with credit approval. Extensive reporting and forms printing provide complete repair management.

Profi’C Inventory Control Module is required and fully integrates with Profi’C Service Repair. Optional supplementary modules for a complete system include Profi’C Bill of Materials, Purchase Orders, Accounts Receivable, Accounts Payable, and General Ledger.

Contents

Key Features

  • Repair Order Tickets
  • Invoice Maintenance
  • Repair Credit Release
  • Order Inquiries
  • Reprint Ticket Printing
  • Invoice Labels
  • Daily Repair Ticket Register
  • Void Invoice Sales Register
  • Open Repairs Report
  • Repair Ticket Entry
  • Customer Credit Status
  • Customers on Credit Hold
  • Invoice Inquiries
  • Invoice Forms Printing
  • Repair Order Cancellation Register
  • Completed Ticket Register
  • Daily Invoice Register
  • Open Ticket Report
Sample Screen

 

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